Help Center
At Cape Air, our ultimate goal is to get you where you want to be as quickly, safely, and easily as possible. But we understand that throughout the travel planning process questions arise. Below we have gathered our most frequently asked questions – from baggage fees and flight status to managing your reservation – providing you with self-service options that can help make your journey that much smoother.
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Contact our Help Center for additional support.
FLIGHT STATUS
Know before you go! Review the current status of your flight with on-the-go flight stats. To track a flight, simply have your flight information on hand and be prepared to enter it on the FlightStats search page.
CANCEL OR MODIFY A RESERVATION
Change or cancel a flight, rebook a delayed or cancelled flight or make travel changes to your itinerary, by visiting Find & Manage Your Flight Reservation.
CHECK-IN ONLINE
We encourage passengers to check-in online within 24-hours of their flight departure time. If not using self-service check-in, please go to the Cape Air counter, where our agents will assist with your reservation, check your bags, and collect your weight.
BAGGAGE
All of us at Cape Air are committed to handling your baggage with the utmost care. Review our free carry-out or personal item offer, baggage allowances, sizes and restrictions, fees and how to file a baggage claim.
PETS & SERVICE ANIMALS
We accept live animals on most flights. Advance reservations are recommended, as only one pet or service animal per aircraft may be booked confirmed space. To prepare for your upcoming travel, please review our Pet & Service Animals policies and limitations.
CAPE AIR ACCOUNT REGISTRATION
Create a Cape Air account to manage your personal information and ensure a faster booking process. Manage your travel profile, change your name and update contact information.
PASSWORD RECOVERY
Having trouble logging into your Cape Air Account? Follow the prompts to recover your password; you will be required to provide your first and last name, date of birth and the email associated with your account.
CORPORATE TRAVELPASS
Corporate TravelPass accounts are typically granted to construction firms, developers and contractors, health care organizations flying staff and/or patients, government agencies, non-profits and local-based businesses requiring frequent staff travel.
TRAVEL PASS POLICIES
TravelPass coupons expire 12 months from the date of purchase. Review eligible TravelPass routes, how to purchase your TravelPass, and how to book, modify or cancel flights using your TravelPass.
TRAVEL ALERTS
From airport construction and travel restrictions to weather-related delays and cancellations, Cape Air provides the information you need, in preparation for travel. We encourage passengers to review Travel Alerts prior to departure.